TERMS AND CONDITIONS
TERMS AND CONDITIONS
This website is operated by CCMK INVESTMENTS LIMITED (referred to as “Aloha Cyprus/we/our/us”). As user or customer of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Returns and refunds, and Privacy policy, Cookie policy (collectively the “Terms”). Before accessing and placing any orders on https://alohacyprus.com (the “Website”) please read through these Terms carefully.
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Aloha Cyprus is a company registered in the Republic of Cyprus under registration number HE 413653. Our registered address is 22 Loggou Str., 2027 Strovolos, Nicosia, Cyprus . Our VAT registration number is 10413653N. This Website is intended for customers aged 18+. It is not directed at children. Subject to the Terms, you are authorized to view and download our Website for your personal use only. If you are not a consumer, you confirm that you have authority to bind any business/legal entity on whose behalf you use this Website. Aloha Cyprus may change, suspend or discontinue the Website at any time, including the availability of any feature, database or content. Aloha Cyprus may also impose limits on certain features and services or restrict your access to parts or all of the Website without notice or liability. If you access the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must immediately stop using the Website. We may modify the Terms from time to time. Please therefore read the Terms and check back often. Any changes made after you have placed an order on the Website will not affect that order unless we are required to make the change by law. If you have any questions about the Website, please contact customer services at info@alohacyprus.com
- About us
Alohacyprus.com it’s an online shopping website in Cyprus, a platform where consumers can find what they want, at the best market price from convenience of their surroundings.
We are a team of enthusiastic entrepreneurs to deliver the best value products for our clients. Our goal is to help clients get great products. We do this by running a thorough research across the globe to unveil the best products and we are obsessed with helping clients unstressed.
Alohacyprus.com platform is built on high standard and good e-commerce practices, very user friendly, and a deep knowledge of the Cypriot market and its attributes.
- Registration and account terms and conditions
2.1 Prior to placing an order through the Website you will need to register for an account with Aloha Cyprus. When you register, you are required to provide information about yourself that is true, accurate, current, and complete in all respects. You must also ensure that all such information as required is up to date.
2.2 During the registration process, the account password you create should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account. Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our support team. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.
2.3 If you provide any false, inaccurate or incomplete information or if we consider that there are well founded reasons to doubt the truthfulness or accuracy of such information, we have the right to deny your use to the Website or any of our services.
2.4 You have the right to deregister your account by sending an e-mail to info@alohacyprus.com
- Eligibility to purchase
3.1 In order to make purchases on the Website you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
3.2 The Website is available only to individuals and others who meet our terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Aloha Cyprus, whose applications are acceptable to Aloha Cyprus and who have authorized Aloha Cyprus to process a charge or charges on their credit/debit/prepaid card in the amount of the total purchase price for the products which they purchase. Products purchased by a buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Aloha Cyprus reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
3.3 You agree that we may use personal information provided by you in order to conduct appropriate anti- fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Please refer to our Privacy Policy for further information about how we use your data.
- Use of Website
4.1 You must not use our Website: a) to access information which you have no legitimate reason for accessing; b) in a way which may interfere with the provision of our Website to you or any other customer, including, without limitation, attempting to place orders in contravention of these Terms or applicable law;
4.2 If we reasonably believe you have misused our Website, we may suspend or cancel your access to it and/or cancel any orders you have placed.
- Order process
- Select the goods you require from the Website and click ‘Add to cart’
- Choose the quantity of the products you wish to purchase (the default will be one (1) unit).
- Review your cart and make sure all specifications relating to the chosen products fit your requirements, then click “Checkout.”
- You will be directed to the order confirmation and delivery options page where you may select the type of delivery which includes (i) collection from a courier pick up Point, (ii) Home Delivery by courier.
- In the event you chose to pay for the product through the Website, you will be redirected to the webpage off our partner’s Payment Systems. The invoice regarding the payment of the purchased product shall be issued by Aloha Cyprus.
- By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
- After placing your order you will receive an automated order acknowledgement by us. You will not be charged before your order has been processed and is ready for delivery and/or collection (depending on the method of delivery and mode of payment you choose). If you choose to pay via debit/credit/prepaid card, this will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realized until your order has been processed by Aloha Cyprus. In the event where Aloha Cyprus not being able to fulfil your order, we will immediately contact you and request your bank details to refund the paid amount.
- Title to any products you order on the Website shall pass to you on delivery of the products provided that you have placed your order in accordance with these Terms, your order has been processed, and provided we have received payment in full for the products. If you choose to collect your order from a courier collection point, the title to the products shall pass to you once the products, ordered in accordance with these Terms, have been handed over to you at the courier collection point/physical store accordingly.
- Pricing
6.1 Prices shown on the Website are in Euros and are inclusive of VAT at the applicable rate. All prices remain valid as advertised from time to time. The price of a product displayed on the Website at the time the order is accepted will be honored.
6.2 If you choose to pay for the products by way of credit/debit/prepaid card and your credit/debit/prepaid card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
6.3 Delivery costs may be additional to the displayed price and may vary depending on the weight of products ordered. If any order is subject to extra delivery charges, you will be advised of the additional cost before delivery of your order begins.
- Cancellation of orders and returns
7.1 After placing an order through the Website, unfortunately the orders cannot be modified or canceled. In order to do this you will need to contact our Support Team at 94 040 984, or send us an email at info@alohacyprus.com and we will advise on how we can proceed with your request.
7.2 Right of unjustified withdrawal by the Customer
You have the right to return your order or part of your order (if several products were purchased) within 10 working days from the date of receipt, as long as the item is still being in its original condition (undamaged, intact and unopened).
In case the return is not made within 10 working days from the day of receipt or some of the return conditions are not met, Aloha Cyprus has the right not to accept back the products and not to proceed with their replacement.
The courier delivery fee of the return product will be covered by you, as long as the products are not defective, while your refund is made to the same means of payment with which you completed the order. In the cases of cash on delivery and bank deposit, you must tell provide us by phone or via email the account to which you want your money to be refunded.
For each return, do not forget to inform the company of your intention (within the aforementioned 10 working day period) as well as to keep the receipt to certify your purchase.
You can contact us at 94 040 984 or through an email at the following address info@alohacyprus.com
Exceptions from withdrawal – Withdrawal is not valid on:
Service contracts after the complete service provisioning, if its execution started with the prior explicit consent of the customer and with his acknowledgment of losing the right to withdrawal once the contract has been fully executed by the supplier.
Products that are not suitable for return for reasons of health or hygiene and which have been unsealed after delivery.
7.4 Product Returns due to delivery error
i. If you have received an incorrect product, the incorrect product will be exchanged for the same product you ordered subject to availability and provided the incorrect order is returned to us within 10 working days of you receiving the incorrect product.
ii. Personalized products are non-returnable (unless they are defective).
iii. The product needs to be in the original packaging where it forms part of the goods, (for example, boxed items) and must be undamaged upon return. You have a legal obligation to take reasonable care of the product while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all items that are returned.
iv. If you have received an incorrect product and the product you have ordered is not available, you will receive a refund for the product. Aloha Cyprus will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 working days after the day the incorrect products are returned by you. If you choose to return the incorrect product the courier delivery fee must be covered by you.
7.5 Returns of defective products
If you happen to receive a defective product, we ask you to contact us at 94 040 984 or through an email at the following address info@alohacyprus.com and we will get back to you as soon as possible.
Please note that items that have been damaged due to normal wear and tear, improper use or by accident, are not considered defective items.
All defects should be communicated to us within 24 hours of receipt to the email address info@alohacyprus.com
- Product feedback and ratings
8.1 You will be able to provide feedback on a product displayed on the Website by using text and ratings.
8.2 Any feedback you submit on the Website is considered not to be confidential. By submitting text on the Website, you grant to Aloha Cyprus a non-exclusive and permanent license, in order to reproduce, modify and publish the text submitted on the Website.
8.3 The text of the evaluations for each product may mention your experience with a product and any remarks or evaluation about the product. The content of the feedback will be your intellectual property and must not infringe the personal information of third parties, or any other rights of third parties.
8.4 By submitting text you consent to technical processing and formatting of the text in question and to any other modification of the text by us prior to it being published to ensure that the text do not:
- Directly or indirectly direct users to an online store (whether it has a commercial agreement with
Aloha Cyprus or not).
- Disclosure information and/or details relating to the promotion or commercial advertising of any third
party, other than the lawful relevant promotional activities organized and supervised by Aloha Cyprus
Website.
- Include indecent or ironic expressions and descriptions.
- Include any text which is unrelated to the assessment of the product.
8.5 Your feedback shall be published on the Website provided it is accompanied by a valid document or order number in order to be confirmed at any time with Aloha Cyprus. Reviews that do not describe the reason for the evaluation or are limited to the characterization of Aloha Cyprus or describe the order/purchase experience in a simplistic manner, will be automatically deleted from the Website.
8.6 Aloha Cyprus reserves the right, in accordance to the Privacy Policy, to request from you further information in order to publish the evaluation (indicatively, a photocopy of the document, order email, etc.). In case you do not make such documentation available within a reasonable period of time from the date requested, the rating will be considered invalid and will be deleted from the Website.
8.7 All negative ratings are communicated, Aloha Cyprus has the right within ten (10) days to state their position regarding the negative rating, so that other customers/users and visitors of the Website can be informed/made aware of the opinion of both parties. In all user ratings as well as in the answers of Aloha Cyprus, it prohibited to refer to the name(s) and surname(s) of users or employees of companies or use language which may constitute rude characterizations. Furthermore, the comments must not be insulting, unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trademarks, patents and copyrighted content, contains personal data, improperly use the medium for promoting and advertising businesses. The Website is available to the public therefore information you consider confidential should not be posted to this site. In the event that such phenomena are observed, Aloha Cyprus reserves the right, in its sole discretion, to delete any evaluation and answer(s)/opinion. Evaluations and responses should follow the informal terms of good behavior on the Internet.
8.8 You shall have the right to evaluate Aloha Cyprus only once (1) per transaction/document number. Only the author posting the evaluation shall have the right to delete an evaluation without a specific reason and as long as it does not violate the terms of this Section 8.
- No commercial use
The Website is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any content, software, products, or services contained within the Website.
- Intellectual property rights
10.1 Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to any content of the Website, including Aloha Cyprus software and all HTML and other code contained on the Website. All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on the Website are protected by national intellectual property and other European/International treaty provisions. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
10.2 Unless otherwise specified, the intellectual property rights in the contents of all the pages of the Website, are owned or licensed to Aloha Cyprus, or are used with permission from the owner.
- Compensation
At our request, you agree to fully compensate us, defend us, and hold us harmless immediately on demand, our officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms by you, including the use by any other persons accessing the Website or the App using your account caused by your action or inaction.
- Our relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Aloha Cyprus as a result of the Terms or by you using the Website.
- No waiver
In the event you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.
- Severability
If any clause of these Terms is found to be void by operation of law or voidable, it shall be deemed not to have been included. Such declaration of nullity will not cause the rest of the Terms to be void, and the said Terms shall remain valid, effective and binding upon you.
- Governing law and jurisdiction
These terms and conditions shall be subject to the laws of the Republic of Cyprus. The Courts of the Republic of Cyprus shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these Terms including orders for products.
